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BCS ISTQB Certified Tester Advanced Level - Test Management v3.0 Sample Questions (Q11-Q16):

NEW QUESTION # 11
You are a test manager managing a test team and working at a government agency. The test team is responsible for performing the system test. Senior management has been provided with the following test objective for a new project:
"The system should be of high quality."
Using the SMART goal methodology, which of the following statements would be appropriate as a revision to the defined test objective by management?

A. The number of user issues reported in the first 3 months after going live shall be less than an average of
1 per week
B. At least three weeks of system testing shall be performed and no major defects will be outstanding before going live
C. All defined requirements shall be implemented and function without problems
D. During component testing a statement coverage of 90% shall be achieved

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level - Test Manager v3.0 syllabus:
The syllabus requires that test objectives beSMART:Specific, Measurable, Achievable, Relevant, and Time- bound. OptionCis specific ("user issues"), measurable ("< 1 per week"), achievable (depending on context), relevant to system quality in production, and time-bound ("first 3 months after going live").
Ais not measurable ("...without problems" is vague).
Bis partially SMART but uses ambiguous terms ("major defects") and focuses on elapsed time rather than quality outcomes.
References: ISTQB CTAL-TM v3.0 Syllabus-Chapter 3 (Test Planning: defining measurable test objectives and SMART criteria; aligning objectives to levels and stakeholders).

NEW QUESTION # 12
You are a tester working in an Agile team for the tax office. Developers on the team have been trained and are experienced in component testing, including various types of code coverage and reviews. The test policy has a clear statement that shift-left is a main focus in trying to achieve software quality. The team is currently developing a new version of the critical income tax application.
Which test activities would you propose to mitigate the risks for the most critical features in the new version of the income tax application?

A. Introduce formal test design techniques, e.g., decision tables and equivalence partitioning, during system testing
B. Introduce IEC 61508 as a standard to follow, prescribing the test techniques and required level of coverage
C. Introduce code reviews and statement coverage criteria
D. Define strict entry and exit criteria between the various test levels

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level - Test Manager v3.0 syllabus:
The syllabus emphasizes applyingappropriate test design techniquesbased onriskandtest level. In an Agile, shift-left context where developers already performcomponent testingwithcoverage and reviews, the incremental risk mitigation forcritical business featuresatsystem levelcomes from applyingsystem-appropriate formal test design techniques(e.g.,equivalence partitioning, boundary value analysis, decision tables) to ensure thorough functional coverage of critical logic and business rules.
Option A (strict entry/exit criteria) is a control mechanism but does not directly enhance thoroughness for critical features.
Option B (IEC 61508) is asafetystandard not appropriate for a tax application and would be disproportionate.
Reference: ISTQB CTAL-TM v3.0 Syllabus, Chapter 3 (Test Planning, Monitoring, and Control) on selectingtest design techniquesby level and risk; Chapter 4 (Risk-Based Testing) on focusingadditional test design rigoronhigh-riskfeatures; Agile testing alignment in the syllabus sections that highlightshift-leftand tailoring practices per level.

NEW QUESTION # 13
Assume that you have calculated the following costs of quality:
Average cost of detection: €350
Average cost of internal failure: €250
Average cost of external failure: €4,500
The average costs of detection and internal failure are calculated using the number of defects found prior to release, while the average cost of external failure is calculated using the number of defects found after release.
What is the saving in cost of quality for each defect found in testing?

A. €5,100
B. €3,900
C. €4,400
D. €4,600

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level - Test Manager v3.0 syllabus:
The syllabus explains thecost of quality (CoQ)perspective for testing and distinguishes betweenpre-release costs(e.g., detection/appraisal andinternal failurecosts) andpost-release costs(external failurecosts). When a defect is foundduring testing, you incur detection and internal failure costs; if it escapes to production, you incur the (typically much higher) external failure cost. Thesaving per defect found in testingis calculated as:
External failure # (Detection + Internal failure)=€4,500 # (€350 + €250) = €4,500 # €600 = €3,900.
This aligns with the syllabus guidance to quantify testing's economic value by comparing avoided external failure costs with the costs of detecting and fixing defects before release (CoQ view).

NEW QUESTION # 14
A project has been running for a few months and the team does not seem to be making progress in their test approach. The team also lacks drive and enthusiasm and is sometimes seen to be performing their tasks too slowly. You have been asked to recruit an extra person into the team. In addition to introducing the new team member, you have decided to raise motivation.
Which of the actions listed below would most likely result in the opposite, a de-motivation of the team?

A. Criticising testers only in private when they made a mistake during their test activities.
B. Providing adequate rewards to the testers when they have done an outstanding job.
C. Constantly prescribing overtime to the testers so that they will be accustomed to perform extra hours when necessary.
D. Organising a meeting with senior management in which senior management addresses the importance of good testing for this project.

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level - Test Manager v3.0 syllabus:
The syllabus addressesmotivators and de-motivatorsin test teams. Sustainedmandatory overtimeis explicitly highlighted as ade-motivator, leading to burnout, reduced morale, and lower quality over time. In contrast, private, constructive feedback,recognition/reward, andvisible management supportare listed as practices that canimprove motivation. Hence,constantly prescribing overtime (B)is the option most likely tode-motivatethe team.
(ISTQB CTAL-TM v3.0 - Chapter "People Skills - Team Composition": motivation and de-motivation factors; effects of overwork, recognition, supportive leadership, and constructive feedback.)

NEW QUESTION # 15
Which of the following is not something you should do when performing a Belbin assessment with an Agile team?

A. Team members use a self-assessment questionnaire to identify their own strengths and weaknesses in relation to nine Belbin roles.
B. The team should not align the team's roles with the team's goals and expectations. These should be kept independent.
C. The team member roles should be balanced with the Belbin team roles model to identify any missing or overrepresented roles and adjust accordingly.
D. Feedback is provided to the individual team members by another team member using the observer assessment questionnaire.

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level - Test Manager v3.0 syllabus:
The syllabus introducesBelbin team rolesas a tool tobalance rolesin a team and improve collaboration. It notes the use ofself-assessmentandobserver feedbackand stresses aligning team composition and role usage withthe team's goals and context. Therefore, statementDis incorrect: teamsshouldalign roles withteam goals and expectations; keeping them "independent" runs counter to the intended use of Belbin roles in Agile teams.
(ISTQB CTAL-TM v3.0 - Chapter "People Skills - Team Composition": Belbin roles, use of self/observer assessments, and aligning role mix with team goals.)

NEW QUESTION # 16
......

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